WARRANTY

All products are covered by a 3 year warranty (2 years + 1 year upon registration), valid from the date of purchase. The warranty covers manufacturing defects on the watch itself (movement, case, crystal). Other parts than mentioned above are not covered by this warranty. To have replacement covered during this warranty, please contact us at 

In the e-mail you need to specify:

  • Your name
  • Address
  • Order Number
  • Detailed description of the issue

Use ‘reclaim of purchase’ as subject of the e-mail or letter.

Return costs are covered by Carl Edmond. If Carl Edmond cannot find any defects listed above, the product will be returned to the customer.

Note that repairs/replacements in following cases are not included in the warranty:

Failure or damage caused by improper use or carelessness (knocks, dents, crushing, broken crystal, etc.)

Failure or damage caused by unjustifiable repair or modification

Failure or damage caused by fire or water, or a natural disaster such as for example an earthquake

Esthetical changes that occur during normal wear and tear and aging (minor scratches, etc.; on the case and/or crystal, alteration of the color on the wristband and the peeling of the plating)

In case the retail store and the purchase date are not indicated on the warranty, or if this information has been rewritten

If the warranty is not submitted along with the watch.

Battery replacement will be charged even during the warranty term.

The case, dial, hands, crystal, watchband or other parts thereof may be replaced with substitutes if the originals are not available.

This warranty warrants that you can receive free replacement in accordance to the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us